At kongbet, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, information, and support they need to enjoy our platform responsibly — and to recognize when it's time to step back.
The kongbet platform is strictly for players aged 21 years and above. This is a mandatory requirement under Philippine law and PAGCOR regulations. Underage gambling is illegal and will not be tolerated.
For most Filipino players, online gaming at kongbet is exactly what it should be — a fun, exciting way to unwind after a long day in Manila, Cebu, Davao, or wherever you are in the Philippines. Whether you're spinning the reels on your favorite slot, playing a round of bingo, or trying your luck at Teen Patti Joker, the experience is meant to be enjoyable and recreational.
But kongbet also understands that for some players, gambling can become more than just entertainment. Problem gambling is a real concern, and it can affect anyone — regardless of age, income, or background. That's why kongbet has built a comprehensive responsible gaming framework that gives every player the power to stay in control of their gaming habits.
Our responsible gaming program is built around three core principles: prevention (stopping problems before they start), intervention (providing tools to help players who may be developing unhealthy habits), and support (connecting players who need help with the right resources). Every feature on this page is designed with your well-being in mind.
kongbet is licensed and regulated by PAGCOR (Philippine Amusement and Gaming Corporation), and our responsible gaming practices are fully aligned with PAGCOR's player protection guidelines. We take our regulatory obligations seriously — not just because we have to, but because we genuinely care about the Filipino players who trust us with their gaming experience.
kongbet provides six powerful responsible gaming tools — all available directly from your account settings.
Set a maximum amount you can deposit into your kongbet account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period.
Cap the total amount you can lose within a set time period. When your loss limit is reached, your account will be temporarily restricted from further wagering until the period resets. This tool is especially useful for players who want to protect their bankroll and avoid chasing losses.
Set a maximum duration for each gaming session. When your session limit is reached, kongbet will automatically log you out and display a summary of your session activity, including time played and net gaming result. You can also enable periodic reality check reminders during play.
If you feel you need a break from gaming, kongbet's self-exclusion tool allows you to temporarily or permanently exclude yourself from the platform. Temporary exclusions can be set for periods of 1 week, 1 month, 3 months, or 6 months. Permanent self-exclusion closes your account indefinitely.
Enable on-screen notifications that appear at regular intervals during your gaming session — every 30, 60, or 90 minutes. Each reality check displays your current session duration, total wagered, and net result, giving you a clear picture of your gaming activity in real time.
Need a short break without committing to full self-exclusion? The cool-off tool lets you pause your kongbet account for 24 hours, 48 hours, or 7 days. During a cool-off period, you cannot log in or place wagers, but your account remains active and your balance is preserved.
All responsible gaming tools are available directly within your kongbet account. Here's how to access them:
Access your kongbet account using your registered email and password. All responsible gaming settings are found in your account dashboard under "Player Protection" or "Responsible Gaming."
From your account menu, select "Responsible Gaming." You will see all available tools — deposit limits, loss limits, session limits, cool-off, and self-exclusion — displayed clearly with current settings.
Choose the tool you want to activate and set your preferred parameters. Protective measures (lowering limits, activating cool-off or self-exclusion) take effect immediately. Limit increases require a mandatory 7-day waiting period.
If you need help activating any responsible gaming tool, or if you want to request self-exclusion urgently, our 24/7 customer support team is available via live chat. We will process your request immediately.
Answer these questions honestly. If you answer "yes" to two or more, it may be time to use our responsible gaming tools or seek support.
If you answered yes to 2 or more questions: Please consider using kongbet's self-exclusion or cool-off tools, and reach out to our support team. You are not alone, and help is available.
Recognizing the signs early is the first step toward getting help. Be honest with yourself.
"Gambling is addictive. Know when to stop."
If you recognize any of these signs in yourself or someone you care about, please reach out to kongbet's support team immediately or use the self-exclusion tool in your account settings. You can also contact the kongbet responsible gaming team at [email protected] — we are here to help, not to judge.
The kongbet platform is strictly for players who are 21 years of age or older. This is not just a platform policy — it is a legal requirement under Philippine law and a condition of our PAGCOR operating license. We take underage gambling extremely seriously , and our age verification process is designed to be thorough and robust.
When you register a kongbet account, you are required to confirm that you are 21 years of age or older. Before you can make your first deposit or withdrawal, you must complete our KYC (Know Your Customer) verification process, which requires you to submit a valid Philippine government-issued ID — such as a passport, driver's license, SSS card, UMID, or PhilSys national ID — that clearly shows your date of birth.
If at any point kongbet has reason to believe that a player may be under 21, we will immediately suspend the account pending age verification. Any winnings accumulated during the suspension period will be withheld until verification is complete. If the player is confirmed to be under 21, the account will be permanently closed and all deposits refunded.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. If you believe a minor has registered on kongbet, please contact us immediately at [email protected] and we will investigate and act without delay.
All new kongbet players must confirm they are 21+ during the registration process. False declarations are a violation of our Terms & Conditions and may result in permanent account closure.
Before any withdrawal is processed, players must submit a valid Philippine government-issued ID. Our KYC team verifies age, identity, and address as part of this process.
kongbet's compliance team continuously monitors accounts for indicators of underage access. Suspicious accounts are flagged for immediate review and suspended pending verification.
Underage gambling is illegal under Philippine law. kongbet maintains a zero-tolerance policy — any confirmed underage account is permanently closed and reported to the relevant authorities.
kongbet operates under the regulatory oversight of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for licensing and regulating online gaming in the Philippines. Our responsible gaming framework is built to meet and exceed PAGCOR's player protection standards.
We train our customer support team to recognize the signs of problem gambling and to respond with empathy and professionalism. If a support agent identifies a player who may be experiencing gambling-related difficulties, they are trained to proactively offer responsible gaming tools and information — not just answer the immediate query.
kongbet also maintains a dedicated responsible gaming team that reviews flagged accounts, processes self-exclusion requests, and coordinates with external support organizations where appropriate. Our goal is to ensure that every Filipino player who comes to kongbet for entertainment leaves with their well-being intact.
We are committed to continuous improvement of our responsible gaming program. We regularly review our tools, policies, and procedures against international best practices and PAGCOR guidelines to ensure we are providing the best possible protection for our players.
Responsible gaming is at the heart of everything we do at kongbet. Join our community of Filipino players who enjoy gaming as entertainment — with the tools and support to keep it that way.
🔞 21+ only · Gambling is addictive. Know when to stop. · PAGCOR Licensed